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General
Everything you need to know about ViralShift
ViralShift is an AI-powered social media growth platform that helps creators, brands, and businesses grow their online presence. We deliver real followers, likes, views, streams and more across Instagram, TikTok and YouTube — starting within minutes of your order.
Yes, absolutely. We've designed our entire platform with account safety as the number one priority. We use gradual, natural-looking delivery, only work with real accounts, and never require your password. We've served over 10,000 customers without a single verified account ban caused by our service.
Delivery typically starts within minutes of your order being confirmed. Small packages are usually completed within a few hours. Larger packages use gradual delivery over 24–72 hours to maintain a natural growth pattern that doesn't raise flags with platform algorithms.
Never. All we ever need from you is your public username or profile URL. We will never ask for your password, two-factor authentication codes, or any login credentials. If anyone claiming to be ViralShift asks for your password, please report it to us immediately.
We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and cryptocurrency. All payments are processed through secure, PCI-compliant payment processors. Your card details are never stored on our servers.
Common questions about our Instagram growth services
No. Our Instagram followers come from real, active accounts and are delivered gradually to mimic organic growth. We've served thousands of Instagram creators without a single verified account action caused by our service. Your account stays completely safe.
Yes — 100% real. Every follower we deliver comes from a genuine Instagram account with a real profile, posts, and activity history. We never use bots, fake profiles, or automated mass-follow scripts that violate Instagram's terms of service.
Some natural drop-off can occur over time as accounts become inactive — this is normal for any social media following, organic or otherwise. That's why every Instagram followers package includes our 30-day refill guarantee. If your count drops within 30 days, we'll top it back up for free.
Followers are delivered to your profile as a whole, not to individual posts. For likes and views, you specify the exact post or Reel URL at checkout and we deliver engagement directly to that content. You can place multiple separate orders for different posts.
Yes. All Instagram packages include a 30-day refill guarantee. If your follower or like count drops below the amount you ordered within 30 days of delivery, contact our support team and we'll refill it at no additional cost.
TikTok
Common questions about our TikTok growth services
Positively, yes. More followers signals authority to TikTok's algorithm, which can result in your content being served to more non-followers through the For You page. Many customers report increased organic reach after boosting their follower count with ViralShift.
Yes. When ordering TikTok views, you'll provide the URL of the specific video you want to boost at checkout. Likes work the same way. Followers are delivered to your TikTok profile as a whole.
It depends on your current view counts. For best results, we recommend ordering an amount that keeps your view-to-follower ratio natural. Most creators start with our 5,000–10,000 view package. If you're unsure, contact our support team and we'll recommend the right package for your account.
No. Our TikTok delivery methods are built around TikTok's community guidelines. We use real accounts, natural delivery speeds, and have never triggered a platform-level ban for any customer using our service correctly.
TikTok followers and likes are separate services. Followers are added to your profile count. For likes, you'll need to place a separate likes order and provide the video URL you want boosted. Many customers combine both services for maximum impact.
Orders & Payments
Everything you need to know about placing and managing orders
Placing an order is simple: select your platform and service, choose a package, enter your username or content URL, and complete checkout. No account registration is required. You’ll get an order confirmation, and delivery starts within minutes.
You are charged immediately at the time of checkout. All payments are processed in real time. You'll receive a confirmation email with your order details and receipt within a few minutes of completing your purchase.
Because delivery begins very quickly after checkout (sometimes within minutes), cancellations are only possible if your order hasn't started yet. Please contact our support team immediately if you need to cancel. If delivery has already started, we'll work with you to find the best resolution.
Yes. If we are unable to complete your order to the full amount purchased, you'll receive a full or partial refund for the undelivered portion. We also honour our 30-day refill guarantee. If you're unsatisfied with your service, contact our support team and we'll resolve it — no questions asked.
If it's been more than 30 minutes since your order was confirmed and delivery hasn't started, please contact our 24/7 support team via live chat or email. Common causes include an incorrect username, a private account, or a temporary platform issue. Our team will diagnose and resolve it quickly.
Safety & Security
How we protect your account and personal data
Yes. Account safety is our top priority. We use gradual, natural-looking delivery patterns, work only with real accounts, and never require access credentials. Our methods have been refined over years of operation with zero verified account bans attributed to our service.
No. We never store your full card number, CVV, or sensitive payment information on our servers. All payment processing is handled by PCI-DSS Level 1 certified processors (Stripe and PayPal). Only tokenised references to your payment method are retained for order history purposes.
No. We do not sell, rent, or share your personal data with third parties for marketing purposes. The only data we share is what is strictly necessary to process your order (e.g. your username being passed to our delivery system). Our full data practices are outlined in our Privacy Policy.
Our delivery method works entirely externally — real accounts follow, like, or view your public content organically. Since your content is public, we can interact with it without needing any access to your account. This is why we can genuinely promise that your login credentials are never required or requested.
Yes. ViralShift is fully compliant with the General Data Protection Regulation (GDPR). We collect only the minimum data necessary, provide clear opt-in mechanisms, offer data access and deletion rights, and maintain appropriate data processing agreements. For a copy of our DPA or to exercise your rights, please contact our privacy team.
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